Service Charter

“When you walk into a company, you must feel their core values coming through. Therefore client service must be a critical component of what you do.”

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OUR COMMITMENT TO SERVICE EXCELLENCE

At Platinum Business Solutions, we constantly strive to improve service levels and foster closer relationships with all our clients wherever and whoever they are. We deem all our clients equal, regardless of status and size. Our service charter is our expression and manifestation of a solid commitment to constantly improving our service and communications with all our clients.

Our service charter sets out the standard our clients can expect from us, explains how they obtain information, communicates concerns, and offers advice on how we might serve them better. The hallmark of this service charter is our promise to provide consistent, professional, high-quality service.

WE STRIVE TO ENSURE THAT:

Our clients are treated with courtesy and consideration with assistance from our consultants at all times.

We always attend to our client’s questions and needs promptly.

We exercise the utmost integrity when providing services to our clients.

We do not disclose any information that may adversely affect our clients without their consent, except where being obliged to do so.

 

HOW WE COMMUNICATE

Considering the “information age” in which we live, an environment that leads to high demands and expectations for services, we adopt an imaginative, innovative and flexible response to meeting our clients’ needs by identifying their needs and our role and ability to comply with them. We believe in consultative mechanisms, including regular meetings with our clients. We look forward to continuing close working relationships with all our clients and extending those relationships as widely as possible.

WE VALUE CLIENT FEEDBACK – SO PLEASE TELL US ABOUT OUR SERVICE

We regularly consult with clients to ascertain their satisfaction with the level of service we provide and ways to improve. If we do something well, or you wish to complain about something we have done or failed to do, please inform us right away. We welcome comments and suggestions you may have about our service as this gives us a chance to correct and improve on it. Remember your feedback is our solution to maintaining and fulfilling our commitment to service excellence!