SERVICE CHARTER
SERVICE CHARTER
“WHEN YOU WALK INTO A COMPANY, YOU MUST FEEL THEIR CORE VALUES COMING THROUGH. THEREFORE CLIENT SERVICE MUST BE A CRITICAL COMPONENT OF WHAT YOU DO.”
“WHEN YOU WALK INTO A COMPANY, YOU MUST FEEL THEIR CORE VALUES COMING THROUGH. THEREFORE CLIENT SERVICE MUST BE A CRITICAL COMPONENT OF WHAT YOU DO.”
UNKNOWN
⬩Our clients are treated with courtesy and consideration with assistance from our consultants at all times.
⬩We always attend to our client’s questions and needs promptly.
⬩We exercise the utmost integrity when providing services to our clients.
⬩We do not disclose any information that may adversely affect our clients without their consent, except where being obliged to do so.
Considering the “information age” in which we live, an environment that leads to high demands and expectations for services, we adopt an imaginative, innovative and flexible response to meeting our clients’ needs by identifying their needs and our role and ability to comply with them. We believe in consultative mechanisms, including regular meetings with our clients.
We look forward to continuing close working relationships with all our clients and extending those relationships as widely as possible.
We regularly consult with clients to ascertain their satisfaction with the level of service we provide and ways to improve. If we do something well, or you wish to complain about something we have done or failed to do, please inform us right away. We welcome comments and suggestions you may have about our service as this gives us a chance to correct and improve on it. Remember your feedback is our solution to maintaining and fulfilling our commitment to service excellence!